Customer Agreement

FTG Systems is a back-office automation tool that helps you manage your own business administration. We provide and support the software. We do not provide accounting, legal, payroll or migration advice, and it is not a substitute for those.

Your order says which of these you take, and everything listed stops when the service stops. The HQ platform: your own private area, your data, your automations. Automations: scheduled jobs that read your inbox, chase things up, track what expires, prepare pay and invoices, and bring back past clients. Which ones run for you, and how often, is set by us and can be changed by us, including to manage the cost of running them. A booking page and website under your branding, which we host; you own the words and images you give us, we own the software behind it. A domain name: where we register one for you, we buy, own and hold it, and you have the use of it while you are a customer. It does not transfer to you as part of the fees. On termination you may buy it at the price in your order, or our published transfer price. A domain you already own stays yours. Email: mailboxes on a domain we supply run while you are a customer. Setting you up: registering the domain, DNS, mailboxes, building your page and loading your details, charged as a one-off where stated and not refundable once done. We are not your IT support, your web host of last resort, or your marketing agency, and we do not guarantee any level of enquiries, bookings, ranking or revenue.

You are responsible for the accuracy of what you put in, for every action you approve or automate (anything sent, published, paid or billed on your behalf), for being authorised to connect any account or page, and for your own compliance with the laws that apply to your business.

You are the controller of the business and personal data you put in, including data about your workers. We are your processor: we handle it only to provide the service and on your instructions. We do not sell it or use it for advertising.

The service can store sensitive information such as medical certificates and tickets. You warrant that you have the right to provide it and any consents required from the people it concerns.

Pay figures (tax, super, net) and invoice amounts we prepare are estimates and drafts to help you, not certified calculations. The compliant filed figures come from your connected accounting (e.g. Xero/STP). You review and approve them.

We take reasonable measures to protect your data, including per-customer isolation and encryption of connected-account tokens. We use reputable providers to run the service, some of which may store data outside Australia; by using the service you consent to that transfer.

If we become aware of a breach affecting your data, we will notify you without undue delay and cooperate so you can meet any obligations you have.

You can request export or deletion of your data at any time. On termination we delete your data within a reasonable period, except where law requires us to keep it.

Fees are as agreed in your order and may include a one-off setup fee plus a recurring fee covering the platform, the automations, the booking page and website, the domain and any mailboxes. Recurring fees are payable whether or not you use the service in a given period. If an invoice is overdue we may suspend: your login, your automations, your booking page, your website and any mailboxes we supply stop working, and a domain we own stops pointing at your site. Suspension does not delete your data and you can still request an export. We may change fees on 30 days’ notice.

We provide the service with reasonable care and skill; otherwise it is provided “as is”. Nothing here excludes rights under the Australian Consumer Law that cannot be excluded.

To the extent permitted by law, neither party is liable for indirect or consequential loss, and our total liability is capped at the fees you paid in the 3 months before the event giving rise to the claim.

You indemnify us against claims arising from your data, your use of the service, anything you approve or automate, or your lack of the rights/consents needed for the data you provide.

Either party may terminate as agreed, or immediately for an unremedied material breach. On termination the platform, automations, booking page, website and any mailboxes we supplied stop, and clause 8 still applies so you can export your records. A domain we own does not transfer to you; you may buy it under clause 1A, and we will not sell it to anyone else for 60 days after termination. Content you gave us stays yours.

This agreement is governed by the laws of Queensland, Australia.